So you walked into the Grupo Mayan Mexican resort spa, sat down at your favorite massaging pedicure chair, stuck your feet in the water and it wasn’t the right temperature. What did you do? Obviously if it were too hot your reflexes immediately allowed you to withdraw your feet. But, what if it was just lukewarm or too cool did you just sit there with a grimace on your feet and bear it? Did you bother to say anything to the Grupo Mayan pedicurist?

Grupo Mayan spa practitioners feel that you should be able to speak up and allow your feelings to be known by being able to communicate your preferences in this type of situation. There is what is called a spa “Code of Conduct” and it was developed by the International Spa Association and Resort Hotel Association just for instances like this and Grupo Mayan Mexican resort spas, follow it according to every crossed t and dotted i. According to the professionals at Grupo Mayan, this Spa Code of Conduct lists all of your rights and responsibilities as a Grupo Mayan spa guest so you have the best spa experience possible.

As a Grupo Mayan spa guest you are responsible to:

1. Communicate your concerns, expectations, and preferences
2. Communicate accurate and complete health information and the reason that you are visiting us at Grupo Mayan Mexican resort spa
3. Treat the other guests and staff with respect and courtesy
4. Use the therapies, equipment, and products as you have been directed
5. Adhere to the spa’s procedures and policies that should be published

As a Grupo Mayan spa guest, you have the right to:

1. A comfortable, safe, and clean environment
2. To be able to stop treatment at any time regardless of the reason
3. Be treated with respect, dignity, and consideration
4. Confidentiality of your disclosed health information
5. Having trained staff who conduct treatments and procedures according to the appropriate protocols according to the spa’s policies and procedures
6. Ask questions
7. Obtain information regarding any staff training, certification, or licensing

Whenever you make an appointment at the Grupo Mayan Mexican resort spas, the receptionist will ask you if you prefer a male or a female to perform your treatments or procedures. Regardless of their sex, Grupo Mayan spa professionals are highly trained and will set clear boundaries in every treatment room. Grupo Mayan spa professionals will maintain a demeanor of professionalism according to this code of conduct, so you have absolutely nothing to worry about.